Sujet KS4 and KS5 ! les news from Novation !

Citation : From sospubs.co.uk

Dear Novation Customer,

As most of you are now probably aware Novation Electronic Music
System Ltd. ceased trading on June 30 2004 after entering into
Adminstration and that Focusrite has acquired the assets of the
original Novation brand.

I think it is now appropriate to send out a message to assure
existing Novation customers about the future support of Novation
products by the new Focusrite company, Novation Digital Music Systems
Ltd.

In specific response to some of the statements made on this forum
regarding customer support and undelivered product features I would
like to offer a corporate apology for any disappointment caused by
any apparent inactivity or lack of timely response to your question
or requests.

By way of explanation I would ask your understanding that in the last
12 months the Novation engineering team has been under extreme
commercial pressure and has not necessarily been able to support you,
its customers, in a way that they or you would perhaps expect. The
Novation team were in fact working to rectify the problems listed
below but were never able to complete the work due to the commercial
pressures they faced.

My personal intention is that Novation customers will come to enjoy
the level of support that Focusrite customers expect as a given when
they buy Focusrite products.

In response to this new environment the first action of the Novation
engineering team has been to audit the status and performance of its
existing products and to consider any issues which require immediate
attention to resolve customer problems.

Below you fill find a list of issues which will be resolved over the
coming months and I am pleased to be able to state that your
extraordinary patience will ultimately be rewarded.

If there is anything that we've not got on the log, please mail me
and we'll do our best to take care of it in a timely manner.

Thank you for your patience and goodwill,

Rob Jenkins

Director of Product Strategy
Focusrite Audio Engineering

KS 4 / 5 and Rack.

The operating system for the KS series is undergoing a radical
overhaul to address some of the issues reported by users of this
forum. Issues that will be addressed include:

All mechanisms within the KS synth engine that are causing unwanted
audible artifacts in the signal path are being rectified. In
addition, the syncronisation of the arpeggiator, effects and synth
parameters to MIDI clock is being overhauled to accommodate MIDI
clock with the most demanding amounts of jitter.

This software is due for release – 20.09.04.