Sujet Merci Mr THOMANN
- 38 réponses
- 27 participants
- 1 854 vues
- 2 followers
Afficher le sujet de la discussion
Anonyme
833
Moi je viens de leur renvoyer une carte son (2 jours après sa réception mais bon ça arrive ce genre de pépin) j'espère que j'aurai la même agréable surprise que toi fruity 
Loran4444
2233
AFicionado·a
Membre depuis 21 ans
Dr Driller
2313
AFicionado·a
Membre depuis 22 ans
J'vous mets une copie du mail qu'il m'ont envoyé quand je leurs ai dit que j'avais un pb :
**********************
To return an item under the 30 day money back guarantee the item/s need to be in perfect condition eg. No dog ears on the manuals or damage to the origanal packing. Also all cables are to be included as this would cause a reduction on the refund.
You must wrap the item/s for return to prevent stamps and stickers being placed on the origanal packing!
Please write a small letter of explanation for money back, repair or exchange where applicable and include full address details and customer number if at hand.
With a faulty item a full description of the fault must be added and also with whom you have arranged the return with!
Normally if a product arrives faulty, this has to be registerd with us within the first thirty days to insure a replacement, if it is registerd after this date, then it will go under the normal guarantee of repair. In this case we do not cover the postage cost. We do try to be of help by covering the return postage costs (Not in cases where the fault is obviously from mishandling or extreme usage).
Please return the Item with normal post (parcel force Standard)this normally takes about 3-5 days for a return.
Do not return an Item with a 48 hour service or any other Express service as the costs for this will not be reimbursed.!!!
Thankyou for having understanding for these regulations as this helps us to provide a speedy servicewe when dealing with these problems.
Yours sincerely :-)
Thomann Cyberteam
*********************
si ca peut en aider certains !!
**********************
To return an item under the 30 day money back guarantee the item/s need to be in perfect condition eg. No dog ears on the manuals or damage to the origanal packing. Also all cables are to be included as this would cause a reduction on the refund.
You must wrap the item/s for return to prevent stamps and stickers being placed on the origanal packing!
Please write a small letter of explanation for money back, repair or exchange where applicable and include full address details and customer number if at hand.
With a faulty item a full description of the fault must be added and also with whom you have arranged the return with!
Normally if a product arrives faulty, this has to be registerd with us within the first thirty days to insure a replacement, if it is registerd after this date, then it will go under the normal guarantee of repair. In this case we do not cover the postage cost. We do try to be of help by covering the return postage costs (Not in cases where the fault is obviously from mishandling or extreme usage).
Please return the Item with normal post (parcel force Standard)this normally takes about 3-5 days for a return.
Do not return an Item with a 48 hour service or any other Express service as the costs for this will not be reimbursed.!!!
Thankyou for having understanding for these regulations as this helps us to provide a speedy servicewe when dealing with these problems.
Yours sincerely :-)
Thomann Cyberteam
*********************
si ca peut en aider certains !!
Anonyme
833
anti-pod
233
Posteur·euse AFfiné·e
Membre depuis 21 ans
Choky
328
Posteur·euse AFfamé·e
Membre depuis 21 ans
Carpenter Brut
1700
AFicionado·a
Membre depuis 22 ans
Anonyme
521410
Loran4444
2233
AFicionado·a
Membre depuis 21 ans
Dukon
42
Nouvel·le AFfilié·e
Membre depuis 21 ans
Universel 
non je te jure kes tu veux ke je racompte des conneries mais les postes vont telement vite vers les obliettes
non je te jure kes tu veux ke je racompte des conneries mais les postes vont telement vite vers les obliettes
- < Liste des sujets
- Charte