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If you are having problems with your MOTU Firewire interface under Windows:




1. Make sure that your Firewire card uses a Texas Instruments or Lucent chipset as these are the only ones recommended by MOTU for proper function. You can try finding a Belkin F5U501 card which has a Texas Instruments chip. Also, a company called Keyspan makes a card that uses the correct chip.




2. Make sure that you installed the drivers before attaching the interface. If you have not, remove MOTU Firewire from the Add/Remove Software control panel and reinstall correctly with the latest drivers from our website.




3. Check the Device Manager under Sound, Video, and Game Controllers for the MOTU drivers. You should see MOTU Firewire Audio, MOTU Firewire Audio GSIF (if chosen during install), MOTU Firewire Audio MIDI, and MOTU Firewire Audio Wave. If you do not see these, there may a problem with the driver installation.




4. Look for any Unknown or Other Devices listed in Device Manager. If you see one of these, double click it, click the Driver tab and click Update Driver. Follow through the process, allowing the computer to search and install automatically. Click Continue or Next through all dialogues until the Wizard completes. Upon completion, look for the aforementioned MOTU drivers under Sound, Video, and Game Controllers.




5. Try a different Firewire cable.




6. Try a different Firewire port on the computer and interface.




7. Reset the MOTU interface (if applicable) by pushing the Setup knob, turning the knob all the way to the right until the screen says Factory Defaults, then follow the directions on the LCD to complete the reset.




8. Consider removing SP 2 from your Windows XP machine (if applicable). MOTU does not recommend SP 2 for use with our Firewire interfaces.




9. Try disabling other hardware on the computer that could be conflicting with the MOTU unit. This includes other Firewire devices, Wireless network cards, and other sound cards.




10. Try toggling the red voltage switch on the right side of the unit with the unit OFF. Do this 5 or 6 times, then set it to the correct position and try again.

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